Refund and Cancellation Policy

Returned items must comply with our returns policy:

To end the contract with us, please let us know by doing one of the following:

Email us at Please provide your name, home address, and details of the order and, where available, your phone number and email address.

We request that all goods are returned within 14 days of the date of receiving your order.

Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.

When trying on footwear, please take care not to mark the soles or damage the shoe box.

If an item has a PascalOlivierParis security tag or brand tag attached, it must be returned with the tag in its original position.

Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.

Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.

Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

The buyers are responsible for all returns shipping cost and charges.

PascalOlivierparis charge 20% restocking fee on all items

An item that has been made to your specifications is not eligible for a return or a refund.

You must return the item within 5 business days of our email acceptance.

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